It’s a brisk and beautiful Monday morning. You walk into your office feeling fresh and ready to take on the day. You turn on your laptop and sip your coffee as it boots up remembering how peaceful the weekend was. The phone rings as you open your email… All hell has broken loose… Within ten…

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Why Companies Outsource to the Philippines... And Stay There.

There’s no way around it. You​ need​ a call center. Even with the rise of technologies and internet-based portals for self-service, there is still one element customers desire. Human contact. Customers want to know that a competent human being is addressing their issue on the other end, either through phone, email, or chat, instead of…

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