Standard business times, especially if your company is global, mean very little to your customers. For enterprises that cater to paying customers only, this is extremely true. Not all problems occur between the hours of 9 – 5. Even though you know your business can’t run 24/7, this doesn’t mean your customer support can’t. In…

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Building A Relationship With Your Outsourced Team

When you have an in-house staff working on your core functions, as a leader, you should promote a healthy environment and a culture where your staff focuses on results and feels safe and secure in the way they work to achieve them. As you work closely on a daily basis, you begin to develop personal…

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