Archive for February 2020
The Next Generation of Philippine Call Center Agents
There are many call centers in the Philippines. In fact, what makes the Philippines a breeding ground for customer service is one unique trait of Filipinos – unwavering hospitality. Here at Telework PH, we take pride in our agents because we diligently follow strict standards including – empathy, presence, speed, and accuracy. And these standards…
Read MoreThe Power of First Call Resolution
Here at Telework PH, our agents practice excellent standards of customer service. In fact, our current Customer Satisfaction (CSAT) rating continues to improve more than ever. Another important aspect wherein we excel is our First Call Resolution (FCR), which is on an upward trajectory at the present time. Because of this, a cohesive relationship between Telework PH…
Read MoreHow Services Shaped the World Economy That We Know Today
We, as global citizens, affect one another through the shift and movement. A phenomenon could be happening on the other side of the world, and it can still affect us. Similarly, this could happen in an economic aspect as well. One example of this is the 2008 global financial crisis wherein the deregulation of banks…
Read MoreThe Positive Outlook of the BPO Industry in the Philippines
The world is constantly evolving. To be successful, we must embrace these changes and keep up with the trends and progress. Businesses are encouraged to embrace technology as customer behavior and preference shift to follow digital trends. BPO Capital of the World Let us help you scale your business. Book a FREE value-bombstrategy session with…
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