Outsourcing

Soft Skills, EQ and Customer Support

Soft Skills, EQ and customer support all go hand in hand. As it stands, technology has brought us into a new age when it comes to customer management. The rise of chatbots, AI, omnichannel platforms and predictive knowledge bases have opened up new ways for disruptive innovators to align themselves with the millennial marketplace. But…

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6 Ways To Create Better Customer Loyalty

Customer loyalty cannot be purchased. It has to be earned. In a lot of ways building customer relationships is like getting married. When getting married, people tend to focus more on the wedding, than on the actual marriage and what happens after the wedding day. That’s where things fall apart. The same can be said…

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Teleworkph Featured In The Apac Business Headlines Magazine

TeleworkPH has reached yet another milestone in the journey by being included in the March 2019 edition of The APAC Business Headlines magazine. The APAC Business Headlines magazine is a trusted and highly respected business journal, well recognized through the Asia-Pacific business community and we are proud and honored to have an article written about…

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Why Live Chat Is Important

It’s hard enough driving traffic to your website. Even harder trying to get them to stay and make a purchase once they are there. What’s worse is when your potential customers leave your website feeling uninformed and frustrated and then click on your competitors link. Although you may feel your website is in perfect order,…

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Emotions Drives Customer Experience

There is nothing wrong with your product. In fact, it’s an exceptional product and you have spent years developing it and countless hours toiling to get it prepared to go to market. You know it and I know it. But for some reason the numbers don’t show it. What you need is to have your…

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Thinking Outside Of The Box

Knowing who your customers are is critical in strengthening the emotional connection with them. Obviously it’s impossible to know every single one of your customers personally, but having an understanding of their expectations and needs then surpassing them will greatly impact their loyalty to your brand. It’s critical that customers have a positive interaction to…

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The Importance of 24/7 Customer Support

Standard business times, especially if your company is global, mean very little to your customers. For enterprises that cater to paying customers only, this is extremely true. Not all problems occur between the hours of 9 – 5. Even though you know your business can’t run 24/7, this doesn’t mean your customer support can’t. In…

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Building A Relationship With Your Outsourced Team

When you have an in house staff working on your core functions, it’s your role as a leader to promote a healthy environment, a culture, where your staff is focused on results and feels safe and secure in the way they are working to achieve them. As you work closely on a daily basis, you…

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